Our Appointment Policy was developed in the best interests of our members and our staff. Note that single appointments are not cancelled, they are rescheduled.
1. To reschedule an appointment, submit the “Reschedule A Lesson” request form. The form is conveniently located at the guitargym.com.au homepage, under the Member’s Area (bottom right of homepage).
Requests to reschedule lessons are not accepted by telephone or any other way.
Telling your coach does not constitute any form of notice, they are not responsible in any way for your appointment management.
Appointments are finalised at end of business the previous day. Admin staff are not available to manage appointments same day. Teaching staff must be paid for their appointments as set the previous day, and therefore if you do not attend the appointment it cannot be rescheduled. Your coach will still use the time to benefit you through lesson planning and resources development. They will also provide you with feedback, practice instructions and resources where intended via your Member Zone account.
While we appreciate you may wish to call as a matter of courtesy if you cannot make a scheduled appointment, please don’t. Your coach is under clear instructions to perform duties for your benefit if you fail to show for an appointment.
2. When you submit the Reschedule A Lesson request form on time, we will aim to reschedule your lesson at the earliest opportunity. If availability prevents this in the first instance, we will issue you with lesson credit you can use any time during your membership. You can use your credit to book appointments, including workshops, at a future date. You can view your lesson credit from the “My Profile” page of your Member Zone account.
3. Where necessary due to staff illness or absence, another Guitar Gym staff member may conduct your appointment.
4. In the event of The Guitar Gym needing to reschedule your lesson, refunds may be issued at the discretion of The Guitar Gym if the lesson cannot be rescheduled after reasonable attempt.
*Additional Conditions for Duo Lesson Programme: Duo lessons require both members to attend 90% of lessons together. If you are taking pairs lessons and your lesson partner is away, your lesson will still proceed and you do not have to pay extra in this case. If you are taking pairs lessons and you need to reschedule a lesson, you may schedule a private lesson without paying extra (maximum 1 in 10 lessons).
**Additional Conditions for Group Lesson Programmes: In very rare cases where only 1 member is present for a group lesson, that lesson shall operate as a 30 minute private lesson.